Return & Refund Policy

Thank you for your purchase. I want you to be delighted with your artwork. If you have any concerns, please don't hesitate to get in touch.

Return Window

You have 14 days after receiving your item to request a return, in line with EU consumer rights legislation.

Eligibility

To be eligible for a return, items must be in the same condition as received — unused, with any tags attached, and in their original packaging. Proof of purchase is required.

How to Request a Return

Contact emma@emmajacobsart.com within 14 days of delivery to initiate a return. Please include your order number and reason for return. Items sent back without prior authorisation will not be accepted.

Accepted returns should be sent to: West Cork Collective, Main Street, Ballinspittle, Kinsale, County Cork, P17 FF62, Ireland

Return Shipping Costs

Return shipping costs are the responsibility of the buyer. I recommend using a tracked and insured service, as I cannot be held responsible for items lost or damaged in return transit.

Exceptions — Non-Returnable Items

• Commissioned artworks — bespoke commissions are non-returnable as they are created to your specification.
• Sale items and gift cards cannot be returned.

Exchanges

To exchange an item, return the original (following the process above) and place a new order once your return is accepted.

EU 14-Day Right of Withdrawal

For orders delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification, provided the item is returned in its original condition. Return shipping costs remain the buyer's responsibility.

Refunds

Once your return is received and inspected, you will be notified of the approval decision. Approved refunds will be processed to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact emma@emmajacobsart.com.

Damages in Transit

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact emma@emmajacobsart.com immediately with photographs so we can resolve the issue promptly.